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Verified Reviewer | San Diego, CaliforniaChange payment method
Preferred solution: I need to change my payment method
Cancel right away
Total scam, bunch of con artists. If i could find them I would hurt them.
- Thier arnit any
- Cannot cancel
- Liying the buts off
- Canot cancel
Preferred solution: Full refund
Renewed subscriptions automatically without permission
- Auto refill
Preferred solution: Full refund
Avoid at all cost
Complaint
Preferred solution: Full refund
Unwanted subscriptions (2)
Preferred solution: Full refund
Unauthorized charge on debit card
Preferred solution: Full refund
Unimpressed but they didn't get me
I signed up for a 2 month risk free trial for 3 magazines through a book store. I read the fine print and knew that I would need to cancel to avoid being charged.
I also received a post card in the mail that warned me about this and gave me instructions to cancel. I received 4 issues from People, 2 or 3 from Entertainment, and 0 from Food Network. I called into cancel in the specified week (which was about halfway through the trial period) I feel like they only allow a specific 5 day cancellation window a month after you signed up because they know that a lot of people will forget to cancel if they have to wait that long. The automated response system when you call in to cancel is horrid, that lady can't understand anything.
After 4 failed attempts to communicate she finally transfers you to a human. Also, I told the human rep that I never recieved any food network magazines. She quickly responded that it was scheduled to arrive today. The mail had already came today and it was not in there.
She said she would report this and I would hear from someone in five business days. I think I can count on pigs to fly before I ever get a phone call. Aside from that, I feel like they don't bother improving the system because they hope people will give up on the cancellation process. I'm 20 and this isn't my first rodeo with free trials and *** automated services.
But for an older, vulnerable, not so tech savvy adult, this could mean losing $100 every six months. I do not support practices such as these and hate to see the reviews on here about older ones who have been scammed out of their money.
- Scam likely
- Automated responses
- Too automated intensive
I did not authorize charge
- Scam likely
Preferred solution: Full refund
Fraud
Preferred solution: Remove our name and address from all of your magazines
Cant get thru to customer service to resolve billing problem
- Too automated intensive
- Takes too long to get your order
- Only automated responses
Preferred solution: Full refund
Card charged, cancelled service year ago. have NOT ordered Autoweek!!!
- Automated responses
Preferred solution: Full refund
Refund me please
Unauthorized Credit Card charges
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